Your Consumer Protection Committment From Us

1. You want confidence

  • You want to be confident that you are getting competent and soundly-based advice.
  • You want confidence in the companies with whom you place your business and your money.
  • You want to know that your adviser is accountable
  • You want complete protection of your data and your privacy

2. Layers of Protection.

You benefit from multiple layers of protection, in dealing with us, as we are a regulated firm, as described in the paragraphs below.

2.1 Procedure and Reputation

You will be best served by firms who follow best practice, and this is at the core of what we do.    To sustain a relationship with you over the longer term, you must see that your best interests are at the fore at all times.    We rely on reputation and referrals, so we have strong procedures in place to ensure that this is done.   These are underpinned by the Consumer Protection Code issued by the Central Bank of Ireland.   You can review this code at the following link Consumer Protection Code

2.2 Professional Competency 

All of our team who advise you have appropriate experience and qualifications, and keep these up to date by attending regular “Continuous Professional Development” seminars, as required by the Central Bank of Ireland Minimum Competency Requirements.    For full details – Meet the Team.

2.3 Professional Indemnity Insurance

 We hold professional indemnity insurance in accordance with regulations.  Please click here to view our current policy schedule.

2.4 Experience

There is simply no substitute for experience in any sphere of human endeavor.   The issues, queries, problems and case studies of the last thirty years go into formulating our advice. Ultimately this may be your best protection of all.

2.5 Progressive Regulation – Emerging Legislation & Regulation

The role of the Central Bank is constantly evolving in line with European Directives and Irish legislation.   Their role in consumer protection, as currently in place, is described in their Consumer Protection Code

They regulate us under a number of Statutes in relation to our various roles as;

  • Investment intermediary – under section 26 of the Investment Intermediaries Act 1995, which covers most of the products provided the life insurance industry, and bank deposits.
  • Insurance intermediary – under European Communities (Insurance Mediation) Regulations, 2005
  • Mortgage intermediary – pursuant to Section 151 A (1) of the Consumer Credit Act 1995 and pursuant to Section 31(10) of the European Union (Consumer Mortgage Credit Agreements) Regulations 2016.

You can see us on their registers for these categories.

2.6 Protecting Investors – Investor Compensation Company Ltd. (ICCL)

The ICCL was established under the Compensation Act, 1998.   Its purpose is to ensure that eligible clients of a failed investment firm receive compensation.   The ICCL aims to pay statutory levels of compensation to clients of failed investment firms.   You can see full details on www.investorcompensation.ie 

2.7 Financial Services and Pensions Ombudsman 

If you cannot resolve any matter directly with us, you can refer your complaint to the Ombudsman who has powers to adjudicate and make binding judgements. You need to have exhausted our complaints procedure, or that of the provider you are dealing with, before the Ombudsman will review your complaint.  Further details can be found on www.fspo.ie 

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